Shipping and Returns
Orders that are placed between Monday and Friday will ship out within two business days, and orders placed over the weekend will ship out by Tuesday. There are exceptions to this based on unforseen circumstances including inventory, personnel and shipping delays.
We strive to keep our costs low so we can pass these savings onto our customers. As a small, locally owned business, shipping costs are by far our most significant expense. We will always try to accommodate returns within 14 days of delivery, but unfortunately do need to charge for return shipping (unless the product was damaged during shipping). Once products are opened we are unable to accept them for return. Items that are damaged in shipping may be returned, but please take pictures of the damaged items so we can make a claim with our shipping service. We will ask for pictures of the damaged product as well as pictures of the damaged shipping box. If your items were damaged in shipping we must be informed within 5 business days of delivery to be able to submit a claim and accept your return. In the event of package theft, we are not liable for replacement. The carrier (UPS, Fedex, USPS, etc) will also not assume liability for the loss. After the package is successfully delivered to your address the carrier and Discreet Reductions are no longer liable for package loss. If your package notes as "delivered" but the package was not delivered to your address, please let us know and we will open a claim with the carrier. At our discretion we may hold on issuing a replacement or refund until the carrier completes their investigation (as if they determine your package was stolen from your property they will not reimburse us for the claim). Thank you for your understanding.
Orders will only ship after payment is processed. Depending on your payment merchant there may be delays in shipping. We utilize Ecwid and Stripe for our payment processing and accept major credit cards as well as cash and check if orders are going to be picked up in person. Payment is due prior to orders being picked up or shipped, and before any services will be rendered. Once a service is rendered (including, but not limited to: New consultations, follow up appointments, in office injections, medications, body composition scans) there will be no refunds.
Orders may be canceled before they are shipped.